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CUSTOMER SERVICE

CONTACT US

Have questions ?

 

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

 

You can also email us at: customerservice@therichkollection.com

or fill in our contact form:

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FAQ

01

I’ve found the design I want but can’t select my size....

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While I'm so sorry that this happened, I can still provide you with the item.  Please send me an email to customerservice@therichkollection.com.

03

Has my order been sent yet ?

 

Once your order is complete, you will receive a confirmation email. 

05

Part of my order is missing...

 

If something goes wrong with an order, we've got your back.  Please email customerservice@therichkollection so that the issue can be addressed.

07

Which methods of payments can I use?

 

We accept all major credit cards. Klarna, Afterpay and Paypal Installments are also available.

02

Can you give me more information about the shirts?

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I use the top products in the business. My vinyl is the best on the market and I use a professional top of the line heat press to ensure you vinyl does not peel or flake when washed.

04

Can I track my order ?

 

Yes you will receive tracking information from one of our two shipping service providers: USPS or UPS. 

06

You’ve sent me the wrong items....

 

If something goes wrong with an order, we've got your back.  Please email customerservice@therichkollection so that the issue can be addressed.

08

Delivery - How much is it and how long does it take?

 

Regular orders will ship in 5 to 7 days.  There is a 14 day turnaround on all Customized orders. NO EXCEPTIONS.

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