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CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: customerservice@therichkollection.com
or fill in our contact form:
FAQ
01
I’ve found the design I want but can’t select my size....
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While I'm so sorry that this happened, I can still provide you with the item. Please send me an email to customerservice@therichkollection.com.
03
Has my order been sent yet ?
Once your order is complete, you will receive a confirmation email.
05
Part of my order is missing...
If something goes wrong with an order, we've got your back. Please email customerservice@therichkollection so that the issue can be addressed.
07
Which methods of payments can I use?
We accept all major credit cards. Klarna, Afterpay and Paypal Installments are also available.
02
Can you give me more information about the shirts?
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I use the top products in the business. My vinyl is the best on the market and I use a professional top of the line heat press to ensure you vinyl does not peel or flake when washed.
04
Can I track my order ?
Yes you will receive tracking information from one of our two shipping service providers: USPS or UPS.
06
You’ve sent me the wrong items....
If something goes wrong with an order, we've got your back. Please email customerservice@therichkollection so that the issue can be addressed.
08
Delivery - How much is it and how long does it take?
Regular orders will ship in 5 to 7 days. There is a 14 day turnaround on all Customized orders. NO EXCEPTIONS.
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